Extended Price on 2nd page of order entry screen in incorrect

[dgillz]

This has been happening to me when I bill my customers for about 4 weeks and Exact cannot supolicate the issue.

In Progression, I enter a customer order for CONSULTING. CONSULTING is an item number, not a service code. When I tab through the rest of the line item and hit enter, the extended price displayed at the bottom of the screen is more than the actual math proves it to be. All discount pcts are zero.

If I exit the OE screen and come back into that same order, the price is correct. So it is not affecting the database, just that one particular screen display.

This appears to be intermittent and I have no clue what is happenning. On my last case I did have an alternate address on the order header, which I do not normally have, but I cannot see how this would affect anything. I manually entered the price, whereas I usually take the default price form the OE Price Code file. These are all type I orders.

Exact cannot duplicate this but it is driving me batty. Has anyone ever seen this before?

Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports

http://www.gainfocus.biz

 

[kscheeler]

Don,

A few questions.

* Is it during order entry or select for billing.
* How many decimals normally on the quantity field.
* How many decimals normally on the unit price field.
* Do price codes apply
* There are two fields that show the amount, Ext Price on the top half and Total Sales Amt at the bottom. Ext Price gets updated when you enter something in the qty to ship field. Is that coming up correctly.
* Have you tried duplicating the order that came up incorrectly to see if the issue happens again.


Kevin Scheeler

 

[dgillz]

It is during order entry. If I leave the order and come back into it, the amounts are correct. I believe it is just the screen display that is wrong, and the database is correct. I am waiting for this to happen again then I am going to go into enterprise manager while the OE screen is still open to confirm this. This is currently happening about once a week.

Decimals: 2 on qty, 6 on price. Price codes apply.

When this goes wrong, BOTH amount fields are incorrect.

Yes I have tried duplicating the order and I have yet to get one to duplicate. This appears to be totally random.

A few other pieces of data: I am always using type I orders, and a non-stocked item number "CONSULTING". Other than that I am doing nothing unusual.



Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports

http://www.gainfocus.biz