Extended Cvg/Fwd Admin feature

[PBXJay]

Hi to all.

I have a situation where management would like a field rep's extension to ring to her home phone as she will be mostly working from home.

While she is in office I wanted to have her enter an FAC to enable coverage path 2.

When I went to administer the 2nd coverage path on the station form, I got an error statingg
"Extended Cvg/Fwd Admin feature not assigned"

I see in the manual that there is a line in the FAC form on page one but my FAC form doesn't have that option. Where do I turn it on and is this an option I have to Pay to have Avaya enable.

Thanks,
Jason

 

[defman]

Jason,
Check the same in the system parameters customer option page if it enabled there you can use it or else you need to call up for the RTU.

Regards,
Defman

 

[1a22ip]

I Thought it was connected to Telemommuter software. Also a right to use (RTU) I HATE RTU'S

ED

1a2 to ip I seen it all

 

[extreme4x4mt]

Yes, I think it's a RTU issue too. Once you enable telecommunicating, it's a snap to dial the telecommuncating extension, FAC, extension,security string,#1 or #2.

So, it would look like this

TAccessFACextension#security#1 for in office

TAccessFACextension#security#2 for out of office