Explorer.exe has generated errors and will be closed by Windows.

[Jluvs2dive]

From serching the web, this seems to be a fairly common problem, but I have not found any solutions that work for us yet. I am the network administrator for a small company of approximately 100 users. We have about 30% of them on Win2k Professional. On most of the Win2k PC's and laptops, we get regular explorer.exe errors and explorer restarts. This can happen in Windows explorer, My Computer and Ineternet Explorer. Some have SP3, some do not. Some have Office XP, some have Office 2K. All have Norton AntiVirus Corporate Edition 7.5, but I eliminated this as the problem by uninstalling it. I also tried the newer version of 8.0. We get the error consistently on some machines and rarely on others. My laptop is one of the fairly consitant ones. I can have only Windows Explorer open and just sitting there, and after a few minutes I will get that error and Explorer will restart. My laptop is a brand new Dell Latitude C640 with a fresh load. It has IE6 with all the latest critical updates and Win2K SP3. Nothing other than the standard load and NAV are running. Microsoft's knowledge base fixes are useless, (SP3 or software incompatible with IE6). All of the affected systems are Dell's except one. It is a Compaq Deskpro that was upgraded to Win2k from Win98. I am guessing that one of the critical updates caused this issue because it did not start until a couple of months ago, but seems to have gotten progressively worse. Has anyone else seen this and come up with a solution? FYI, all of the systems get scanned weekly for viruses and have multi-layer protection on the network. They are also all working well other than this issue. I have also tried logging on as a different user and still had the same problem. It also does not matter whether the system is connected to the network or not. Sorry this is so long, but it needs to be for background.

Thanks,
John

 

[shmoes]

if you installed SP3 after IE6 sp1, i'd reinstall IE6 sp1 again.

IE6 is directly intergrated with windows explorer

 

[Jluvs2dive]

Thanks. I tried this and still have the same problem.

John

 

[AFTech81]

Have you tried copying the explorer.exe file from a computer that rarly has problems? It sounds corny, but I've had it work for me a couple of times.

Brian
USAF
Network +, Win2k Pro
No try not. Do or do not. --Yoda