I'm eveluating the use of the Multimedia Call Center on a BCM 200 (Lab environment).
My first round of testing resulted in the following concerns / question:
1. Since you have to expose the BCM to the Internet for internet users/customers to make use of the call/chat functionality (all the pages/cgi function reside on the BCM), how do you "lock down" the server. For example directory traversing is allowed.
2. With new standard browser settings, you get many text boxes / popups. Is there a way to reduce them? The one I dow see is getting an SSL certificate that has all the right settings (is there a way to access fix this?).
3. I've also noticed that on the client side the page they were on when they clicked the "call/chat" link does not always come back and the agent has to "refresh" the page for them to get it. I've seen it work properly a few times, but can't seem to determine when/how it doesn't (right now all the time).
Any comments / access to more documents would be appreciated.
My first round of testing resulted in the following concerns / question:
1. Since you have to expose the BCM to the Internet for internet users/customers to make use of the call/chat functionality (all the pages/cgi function reside on the BCM), how do you "lock down" the server. For example directory traversing is allowed.
2. With new standard browser settings, you get many text boxes / popups. Is there a way to reduce them? The one I dow see is getting an SSL certificate that has all the right settings (is there a way to access fix this?).
3. I've also noticed that on the client side the page they were on when they clicked the "call/chat" link does not always come back and the agent has to "refresh" the page for them to get it. I've seen it work properly a few times, but can't seem to determine when/how it doesn't (right now all the time).
Any comments / access to more documents would be appreciated.
