Expected Wait Time

[lucas13]

Sample Vector EWT without VRU

01 queue-to skill 80 pri h
02 goto step 12 if expected-wait for skill 710 pri h < 120
03 goto step 14 if expected-wait for skill 710 pri h < 240
04 goto step 16 if expected-wait for skill 710 pri h < 360
05 goto step 18 if expected-wait for skill 710 pri h < 480
06 goto step 20 if expected-wait for skill 710 pri h < 600
07 goto step 22 if expected-wait for skill 710 pri h < 720
12 announcement 4001
13 goto step 24 if unconditionally
14 announcement 4002
15 goto step 24 if unconditionally
16 announcement 4003
17 goto step 24 if unconditionally
18 announcement 4004
19 goto step 24 if unconditionally
20 announcement 4005
21 goto step 24 if unconditionally
22 announcement 4006
23 goto step 24 if unconditionally
24 goto vector 10 @step 01 if unconditionally

Vector 10

01 wait-time 10 secs hearing music
02 announcement 4011
03 wait-time 10 secs hearing music
04 announcement 4012
05 goto step 03 if unconditionally
06 stop

Can any one translate/reprogram the vector with VRU using the converse-on?

Thanks!

 

[BIS]

Unless I misunderstand, change the "announcement XXX" to a converse-on step.

 

[europe]

what you would do is:

converse-on passing xxx
where xxx the number you would pass to the vru. the vru then should recognize the xxx digits and play the right announcement (on the vru).
After the vru has played the announcement it will disconnect and vector processing will continue....

to be able to converse your vru ports should be defined as AAS agents and part of a skill group


Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe