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Expected Wait in Queue
- Thread starter jimmy993
- Start date
Hello Jimmy,
it's possible.
Use the ICD step "Get Reporting Statistic".
This step can be used to get informations about
- contact's current wait duration
- contact's current position in queue
- contact's expected wait time
and be used to be played out to the caller.
Regards
Wolfgang
it's possible.
Use the ICD step "Get Reporting Statistic".
This step can be used to get informations about
- contact's current wait duration
- contact's current position in queue
- contact's expected wait time
and be used to be played out to the caller.
Regards
Wolfgang
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