Exiting the system goodbye

[koulioumbis]

Team Hello.
Does anyone know if is it possible to have a CCR subtree with menu options and when nothing is pressed then the calls should go to a DN that will be the attendant DN?
I have a CCR menu with 2 main options ,example welcome to XYZ company for Sales press 1 for support press 2, at this point if nothing is pressed the call goes to the attendant dn.
If you press 1 or 2 then there are other submenus like 1.1 so you hear a new options menu, like for direct sales press 1, for indirect sales press 2 , etc that goes down to option 7. If nothing is pressed at this point then after some time the bcm callpilot says exiting the system goodbye and terminates the call.
I have configured the greeting table with the correct DN for attendant but i am not sure if it is a configuration issue or just BCM callpilot cannot do it.
thanks

Nikos

 

[curlycord]

I would think it's by design, if the person does not press anything then they why send it to reception? you would get too many phantom calls to reception.
If they don't press a button they are most likely in most cases simply not there and voice mails channels could be tied up unnecessarily.
It does this at the beginning in case it is a rotary caller.

Work arounds maybe..
If people are actually there you can create a repeat key and ask people to press it or maybe the choices are not clear enough or missing something like mentioning a certain dept.
Are they given the option to press 0 for assistance in these other sub trees too.
Depends on how you know that people are being disconnected....are they calling back to say so and were they quizzed if they made a choice and if not then why.

Info would of course send the caller to where you want it to go.






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