Exit GW does not stop the process

[annacady]

Sometimes on some machines for reasons unknown, when users exit GW the process keeps running and you need to kill the process or reboot the machine before you can start GW up again. How can this be fixed without a reboot or killing the process?

 

[goombawaho]

Are you up to date on the version of the GW client?

Have you scanned the PC for malware (use MalwareBytes Anti-Malware)

Have you tried it in Safe Mode with Networking? If it closes fine there, look at all the processes running when in regular mode with Autoruns and reduce things not needed to see if one of them is helping to hold GW open.

 

[marvhuffaker]

What version of the GroupWise Client are you running, AND, are you using the client to access a restore point via File --> Open Backup

Marvin

Marvin Huffaker, MCNE
Marvin Huffaker Consulting, Inc.
A Novell Platinum Partner

http://www.redjuju.com

 

[annacady]

We are using GW 5.6.7 on that machine.

There is no malware on that machine that I have detected.

I have not started GW in Safe Mode.

I am not using the client to access a restore point via file.

I also do not know when and what updates/patches the networking people are sending out to machines until after the fact. I got no notice this week that they had sent anything out.

 

[goombawaho]

We are using GW 5.6.7 on that machine." Well there's your problem - that's like ancient!!!!!!!! Time for an upgrade.

"I have not started GW in Safe Mode." Try this and report back - the PC in safe mode as there is no GW safe mode.

 

[marvhuffaker]

5.6.7 is not a version. You must have the wrong number.. what does your HELP-About say for the Program release version and date?

And are you an end user? Not the administrator? Why aren't they helping fix this?

Marvin Huffaker, MCNE
Marvin Huffaker Consulting, Inc.
A Novell Platinum Partner

http://www.redjuju.com

 

[goombawaho]

Problem must be fixed by now.... I didn't even notice GW 5.6 - I Just stopped at 5.

Still curious as to the REAL version though now.

 

[annacady]

My problem is my typing. We are using 6.5.7, soon to go to 7. I am the application specialist for GroupWise and work closely with the administrator.

Sorry for the confusion. I stopped the process and the user said it has not come back again.

Thanks for all your help.

 

[marvhuffaker]

Don't stop at 7. Go straight to 8. SP1 to be released end of summer. approx 3 months out.

Marvin Huffaker, MCNE
Marvin Huffaker Consulting, Inc.
A Novell Platinum Partner

http://www.redjuju.com

 

[susantci]

Make sure that your admins are not running 6.5.6 on the servers. There are lockup issues between the two.

Try going back to the 6.5.6 client if possible. It will run with 6.5.7 on the servers.

Susan Hebel, MASE, CNE
Senior Network Engineer
TCI Systems, Inc.

http://www.tcisystems.com

 

[annacady]

Thank you, It is now a mute point. I was just informed that by the send of summer we will be using Outlook 2007!

 

[susantci]

Why? You can get a version of Groupwise to run on MS servers. Plus If they really want you can use an Outlook client to look at Groupwise mail.

If you have resources commited to Groupwise, MS is more money. Unless people are unhappy with the product. But 7 and 8 are much better.

I have all versions running in different places.

Susan Hebel, MASE, CNE
Senior Network Engineer
TCI Systems, Inc.

http://www.tcisystems.com

 

[goombawaho]

You are fighting a losing battle trying to save GW. Everyone wants Microsoft Outlook on the client side and they sort of imply Exchange on the back-end as a de facto standard. Novell should just give up on Groupwise now and avoid the rush later.

Note I DIDN'T say that the M$ product was BETTER. It's just got that 800 pound gorilla thing going for it.