existing account not receiving external e-mail

[msimonovich]

As a preamble, I've recently started a job that involves me managing an already setup Exchange Server for a small school. I am the IT department and came from a networking background, so a lot of this is pretty overwhelming.

Now, on to my question. One of my users has been able to get e-mail (username@myschool.edu) in the past. As of the other day, she is not longer able to receive e-mail that originates outside the organization, although she is still able to get e-mail sent from within the organization. To further complicate matters, she has an alias e-mail address (admissions@myschool.edu) that forwards to her e-mail address. E-mail sent from the outside, to her alias does get through to her account.

Do any of you have any ideas on how to troubleshoot this?

 

[noveyron]

Check her active directory account firstly and see if she does in fact still have the username@ address assigned to her.

If she does, check her client for rules

 

[msimonovich]

Hi noveyron,

First off, I've checked her AD account, and she still has the useername@address assigned to her.

When you say her client, are you referring to Outlook, installed on her machine?

To add an additional piece to the puzzle, I decided to validate this error, by sending her mail from my gmail account and it went through. However, I know that it's not a problem with the sending server, since the original failed e-mail was sent to a bunch of my users, who all got it (with the exception of this one user).

 

[noveyron]

Yep, check the outlook client for rules, although it is beginning to sound like the sender used the wrong address possibly - can you check that the username@ address is correct on the email that one of the other addressees received?

Otherwise have a look at message tracking:

http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html