Execute Wait Loop/Wait Loop

[nortelinsd]

All my scripts have a WaitLoop Section. How calls get there are different in some scripts though. Some look like thisthis is a made up script)
QUEUE TO SKILLSET DOGS
WAIT 5
GIVE RAN Dogsrule_gv
WAIT 10
GIVE MUSIC themusic_rt
WAIT 5
EXECUTE WAITLOOP

SECTION WAITLOOP

Some look like this:
QUEUE TO SKILLSET CATS
WAIT 5
GIVE RAN Catssrule_gv
WAIT 10
GIVE MUSIC themusic_rt
WAIT 5

SECTION WAITLOOP

My question is why or why not have an "EXECUTE WAITLOOP"?

Go Blue Devils!

 

[yyrkroon]

The script is processed linearly...top to bottom, line by line. Once the script hits the bottom of script its done.

That's where the EXECUTE command comes into play.

EXECUTE xxx, where xxx is the section or EXECUTE SCRIPT yyy. This is useful when you want to provide RAN or Announcement about your product while they're waiting to be service by your understaff or lazy call center personnel... You'll have to create a "loop" for the caller, so they'll continue to hear the company propraganda while waiting in queue.

You don't have to do use this command, but the alternative is, the call will default if it hits the end of the script and hasn't been queued or you'll get ringback/music...this all depends on the last treatment the caller was given.