Exchange mailboxes

[fenstrat]

I am currently backup up the information store with backup exec 8.6. I am trying to backup the individual mailboxes with the exchange agent. Everytime I try this there are corrupt files reported and they crash the information store. I have set the service up to restart itself automatically, but it crashes multiple times during the backup, then backup exec loses the connection and terminates the exchange backup. Has anyone else seen this?
Thanks

 

[bobafet]

Make sure the time window for the IS maintenance is not running at the same time of the Backup. Goto the Exchange Manager (EXCH 2000) or Exchange Administrator (EXCH 5.5) and go to the properties of the IS and check the maintenance time.
Try unloading antivirus for Exchange during the backup to test if that is conflicting.

Is the Backup Server on a different server than the Exchange server. If so , check the version of mapi32.dll on both servers.

Check that the Exchange files are not corrupt.

Make sure you have build 3878. Go to help/about in Backup Exec. If you have rev 3808, download and install the 3878 build from the Veritas website.

http://support.veritas.com

 

[fenstrat]

There are a few exchange mailboxes which are corrupt. I know that is causing the problem, but there has to be way around the corrupted mailboxes crashing the information store. I don't want to go through everyday and check for corrupted email files, and have the chance of crashing my exchange server on a daily basis.
Thanks

 

[Qdog]

A backup should not crash your information store!! Big alarm bells should be sounding in your head!!!!
You really need to look at your App log in Event Viewer for any events re:Exchange on your Exchange server. This indicates a corruption in your Exchange database(s). After you have looked at your App log events and system log, consider contacting Microsoft if you cannot find answers on their knowledge base.

 

[fenstrat]

I have checked the event viewer. It is not a corrupted database. Looking at the logs for the backup and when the Information store crashed, it crashes at the same time the backup jobs gets to the information store. If I backup just the information store, it runs through clean. If I select to backup individual mailboxes it fails, mentioning corrupt files. So now I don't have the individual mailboxes selected, there is no problem with exchange, however, it would be nice to back up individual mailboxes without having to go through and manually delete corrupted files everyday
Seth