Exchange Licensing Issues 11.5 2

[LMarie]

Have valid licenses for both ARCserve Backup r11.5 for Windows Agent for Microsoft Exchange and the Premium Add-on. When I install them on an Exchange 2003 server, (Windows Server 2003) the install goes fine, but it does not ask me to input the licensing keys. Also, when I run the backup job for the Exchange Database, it fails at dbaexchis the error E8604"Product Grace Period Expired".

I have unistalled, rebooted, reinstalled, then recreated the backup job, and it still continues to fail. Comparing the registry keys on a different Exchange server that backups just fine I noticed that it has the following key HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\License . This key is missing from the Exchange server that fails out.

Is this just a matter of Exporting the Registry Key from one server to the other? Anyone experience this issue, and tried this to resolve it

 

[davidmichel]

go to Manager, Help About, click the License button to enter the license information for the agent.

 

[Cyklops]

go to C:\program files\CA\Shared Components\CA_LIC.
Run CALICNSE.EXE and fill in the registration keys (5 strings of 5 characters) below and click add. If this ends up succesfully restart all ARCserve related services and run a testbackup. This should resolve your issue.

regards

 

[LMarie]

Thank you both. The AS server already had the license key. As for the agent on the Exchange server, Cyklops I did as you suggested, yet I am still getting the same error when the job runs.

One thing I did notice is that when I added the license keys using CALICNSE.EXE, where it usually will show the actual key listed with the agent, it displayed all 9's. I find this very odd, also the registry key I referred to in my first post is still the same. Hmmmmmm?