Exchange Backup

[ofladung]

Environment:
Exchange 2003 Enterprise
Legato Networker Client (I tried 7.1.2 and 7.2)
Legato Networker Exchange Module (I tried 4.0 and 4.1)

The Backup ends with errors, and the stores in the storage group are dismounted. Here's the nsrxchsv.log:

1132] 09/09/05 05:55:02 Started PerfMon update thread (Id: 4932)
[1132] 09/09/05 05:55:02 Performance monitor update thread running
[1132] 09/09/05 05:55:02 Preparing Microsoft Information Store on server SERVERNAME
[1132] 09/09/05 05:55:02 Processing storage group "First Storage Group"
[1132] 09/09/05 05:55:02 apexsv(451): Power Snap module is not installed; traditional operations continuing.
[1132] 09/09/05 05:55:04 Backup storage group First Storage Group to server.domain.hal
[1132] 09/09/05 05:55:04 Save set name: MSEXCH:IS/First Storage Group
[1132] 09/09/05 05:55:04 Backup database: Mailbox Store (SERVERNAME) {7681300C-6723-49A2-9ED1-4A2D06A99365}
[1132] 09/09/05 05:55:04 Checking size of database "First Storage Group/Mailbox Store (SERVERNAME)"
[1132] 09/09/05 05:55:04 Database "First Storage Group/Mailbox Store (SERVERNAME)" Size: 10 GB
[1132] 09/09/05 06:24:20 F:\Exchange Database\priv1.edb 10 GB 7469928 bytes/sec
[1132] 09/09/05 06:25:14 F:\Exchange Database\priv1.stm 548 MB 10450622 bytes/sec
[1132] 09/09/05 06:25:14 Backup of Mailbox Store (SERVERNAME) was successful
[1132] 09/09/05 06:25:14 Backup database: Public Folder Store (SERVERNAME) {04EFC16E-7980-40F3-A9BA-C0F5FF562443}
[1132] 09/09/05 06:25:14 Checking size of database "First Storage Group/Public Folder Store (SERVERNAME)"
[1132] 09/09/05 06:25:14 Database "First Storage Group/Public Folder Store (SERVERNAME)" Size: 5140 KB
[1132] 09/09/05 06:25:14 E:\Program Files\Exchsrvr\mdbdata\pub1.edb 3084 KB 8076767 bytes/sec
[1132] 09/09/05 06:25:15 E:\Program Files\Exchsrvr\mdbdata\pub1.stm 2056 KB 6747897 bytes/sec
[1132] 09/09/05 06:25:15 Backup of Public Folder Store (SERVERNAME) was successful
[1132] 09/09/05 06:25:15 Backup database: SG1 Mailbox Store 1 {43BEDA2A-8E90-41F8-8CCD-C9444198D394}
[1132] 09/09/05 06:25:15 Checking size of database "First Storage Group/SG1 Mailbox Store 1"
[1132] 09/09/05 06:25:15 Database "First Storage Group/SG1 Mailbox Store 1" Size: 95 GB
[1132] [E] 09/09/05 07:28:01 HrESEBackupReadFile: Error returned from an ESE-function call (d).

(0xc7ff1004)
[1132] [E] 09/09/05 07:28:01 hrErrorFromESECall last error: -1000 (0xfffffc18)
[1132] [E] 09/09/05 07:28:01 nsresesv(1596) backup_file terminated, bHandle->abort: 0 bytes_left: 72670982144 status: 0xc7ff1004
[1132] 09/09/05 07:28:01 F:\Exchange Database\SG1 Mailbox Store 1.edb 23 GB 6282023 bytes/sec
[1132] [E] 09/09/05 07:28:01 HrESEBackupCloseFile: Error returned from an ESE-function call (d).

(0xc7ff1004)
[1132] [E] 09/09/05 07:28:01 hrErrorFromESECall last error: -1000 (0xfffffc18)
[1132] [E] 09/09/05 07:28:01 Error saving file F for database SG1 Mailbox Store 1
[1132] 09/09/05 07:28:01 Processed 4 items 34 GB in 1:32:57 6297268 bytes/second
[1132] [E] 09/09/05 07:28:01 The backup of First Storage Group failed; status is 0xc7ff1004.
[1132] [E] 09/09/05 07:28:01 HrESEBackupInstanceEnd: Error returned from an ESE-function call (0xX).

(0xc7ff1005)
[1132] [E] 09/09/05 07:28:01 hrErrorFromCallbackCall last error: -2147221233 (0x8004010f)
[1132] 09/09/05 07:28:01 Completed backup of First Storage Group Status: 0xc7ff1004
unknown error -939585532 (0xc7ff1004)
[1132] [E] 09/09/05 07:28:01 svmain(1105): process_is_backup failed with status = 0xc7ff1004
[1132] [E] 09/09/05 07:28:01 svmain(1140): end_is_backup failed with status = 0xc7ff1004
[1132] 09/09/05 07:28:01 Stopping performance monitor update thread.
[1132] 09/09/05 07:28:02 Performance monitor update thread terminating
[1132] [E] 09/09/05 07:28:02 Backup operation finished with errors. No savetime was sent.
[1132] 09/09/05 07:28:02 Completion time Fri Sep 09 07:28:02 2005

I didn't found anything in the EMC knowledgebase (The backup account have sufficient rights). Any ideas?

Best regards,
Oliver

 

[NWNinja]

I would try and run a consistency check on the Exchange db, i.e use eseutil (or whatever it´s called in Exchange 2003).
How have you specified your saveset attribute for this client?

Cheers!
Maverick

 

[ofladung]

Hi Maverick,

I tried

MSEXCH:IS
MSEXCH:IS/First Storage Group and
MSEXCH:IS/Second Storage Group

alone and together without success (. Maybe it's a problem with the EDB files.

regards,
Oliver

 

[LegatoTech]

ofladung

Try to use MSEXCH: as the saveset.

See if this returns the same error.

Let me know

LegatoTech

 

[ofladung]

It's a problem with an information store. I will move the mailboxes to a new one, delete the old store, and everything is fine ;o)