Exchange ASR question

[quinalt]

I have a multi-site client utilizing Exchange 2010 UM with a Mitel 3300 phone system. They have a speech enabled AA built out at their HQ site that is associated with a phone number. The AA answers the call where the caller is offered the opportunity to dial an extension or say a name. If the caller dials an extension, the call rings at the endpoint and all is well. If the caller opts to say the name, the call goes directly to their UM mailbox without ringing their phone.

I always assumed that ASR would lookup the user, grab the number/extension associated in AD then dial it...just like a caller dialing the extension, but that seems to not be the case.

Does anyone know how speech directory lookups are handled? I'm trying to figure out if this is a Mitel or Microsoft issue, so any help would be appreciated.

 

[Zelandakh]

Sounds like the Mitel is configured to hit the mailbox instead of the extension - I'd say from what you've said that it is a Mitel config issue.

 

[texeric]

Check to see what their primary EUM address is. This may be what UM is attempting to dial but fails so transfers to the mailbox instead. Increase the log levels of UM and see what it is attempting to do prior to sending the call to the mailbox.

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