Exchange 5.5 Connection Problems

[Data67]

Hi! We have about 100+ users using Microsoft Outlook 2000 on Exchange. For about 2 months now, we have been having problems with about 4 to 6 of these users.

For some reason their outlook does not open and they get a message that "Microsoft Exchange Server is not available.....". This happens on 2 Macintosh machines and rarely on a PC. Usually it is the Macintoshes. To work around this I have to stop and re-start the EXCHANGE server services and the user can get to their e-mail.

I have tried to make sure that their is nothing wrong with the cable, NIC card, host files, and I can also successfully ping the exchange server from the troubled Macintosh or PC. I have tried to call some consultants (charging $120/hr!) to help me resolve this issue and they were not much help.

Can someone please help?

Thanks,

Data

 

[Zelandakh]

In the Outlook control panel, make sure you are attaching using TCPIP not appletalk. That should cure the problem.

 

[Ecaboodle]

Or you could try it the other way around!! Appletalk not TCPIP If you can't fix it in 20 call someone who can.

 

[Data67]

I checked in the Outlook control panel and TCP/IP is already selected as it should be.

Any other suggestions?

Thanks,

Data

 

[Zelandakh]

Try it Matt's way then - he's usually a clever bu66er....

 

[pcorchary]

In the Outlook client configuration, under Services:Exchange server, since you are using TCp/IP - are you using an IP address or DNS name? If DNS name, is it just a hostname, or an FDQN ... try the FQDN, and then do "Check Name" again. I suspect a problem in resolving the name ...