Exception Access Violation Error while running a report

[kpetree10]

Hey everyone, this is my first post but probably not my last. Here is my problem, on one of our employee's computers they can not run reports, everytime they do they get a Cobol Error Report that says...

"JMW000-1I-I THE ERROR OCCURRED IN 'C:\PROGRA~1\EXACTS~1\FjMacExe.EXE'.
'APPLICATION ERROR'
'EXCEPTION_ACCESS_VIOLATION(C0000005)'.
'C:\PROGRA~1\EXACTS~1\FjMacExe_20070615-110330.log'

Anybody have an idea of what is going on? Thanks!

 

[kpetree10]

Also in addition, this is the only computer that it happens to, I even reloaded Windows and it didn't fix the problem.

 

[NEmacGuy]

You need to reinstall the fonts on your workstation. Exact has a good tech note on this. General idea is copy all of the fonts from your fonts directory to some other directory. Then delete as many of the fonts as you can, some will not delete. Then from the fonts directory go to the file pull down, and reinstall your fonts from the directory that you copied to.

 

[kpetree10]

Ok I removed and reinstalled all the fonts but I got nowhere. Anything else I should try?

 

[crystalreporting]

Macola ES or Progression?

In ES, this error can occur if there is a blank line in a customized form.

Peter Shirley

http://www.srhconsulting.com

 

[kpetree10]

It's in Macola ES

 

[crystalreporting]

Whoops - should have known that by the path listed in your error message. Is the error occurring on standard reports or customized forms (or both)? As outlined in my previous post, this error is known to occur is you have a form (invoice, purchase order etc.) that contains a blank line.

Peter Shirley

http://www.srhconsulting.com

 

[MacolaHelp]

I have also seen this happen if the user didn't have adequate rights in their local windows folder. Something to do with creating temporary files locally. Can you see if there is a difference in the windows folders on a WS that works and one that doesn't? Also, does the administrator (the real one, not an equivalent) also get the error? Did you grant full registry permissions to macola (exact), odbc, sql, etc?

 

[kpetree10]

Well the thing is that this person is the only one with the problem and they are an administrator not only on the local computer but also on the domain. I will check that out though.

 

[kpetree10]

Well I went into the Macola and Windows folders and modified it to allow the user to have Full Control of the folders and still nothing

 

[kpetree10]

Also to answer crystalreporting's question... yes they are standard forms

 

[kpetree10]

One more thing, if you would like to see the whole error report, I uploaded it to my FTP...

http://members.bex.net/petreejl/FjMac_Error.txt