Exabyte VXA2 Inoperable Hardware Error

[BCC1Tech]

Hello. We have an Exabyte VXA2 1x10 that is having an issue. We had a SCSI card go bad, so we replaced it. This was the connection between the tape drive and the server. On the Windows 2003 server, we are using Veritas 9.1. I have a file I need to restore off one of the tapes, but I am having trouble doing that.

When I run the Manf. Tests - I get Filaed 101 - L: H/W Inoperaple Hardware Error.

I've run the demo and other hardware tests fine. The restore job in Veritas tries to run, but is unable to do so. I am unable to inventory or do anything in Veritas on the tape.

I'm not sure if it is a hardware problem or a Veritas problem. The job will begin to run and then go back to a queued status. The Exabyte does spin the correct tape and drop it into the drive, but Veritas is unable to proceed from there.

Don't know if it is a firmware, hardware or software issue. If anyone can put me on track of what to try next, that would be great.

Thanks!

 

[BobMCT]

I'd try running "diag" from the CLI. That would allow you to select the specific tape drive then run a battery of I/O tests on it (have a blank tape cartridge available).