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EWT for small skillsets

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Milesprower

Milesprower

Programmer
May 26, 2006
623
US
I know this is probably not possible, but has anyone been successful in modifying the EWT formula to work better for smaller skillsets (less than 10 agents). There is a mention of using number of logged in agents in the Scripting guide, but I'm not sure how this would work.
 
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