Evt ID 34320 bengine.exe memory allocation problem - kills jobs

[EskTimo]

MS EventID 34320 error - bengine.exe memory allocation problem - in EventViewer during backup , followed by job failures.
Following morning when I check the B.E. Job Engine , it is stopped.
This is a new install of Backup Exec 9.0 on NT4.0 sp6a which worked fine for a couple of weeks.
Initally got one instance of "Event ID 4097" Dr Watson errors which also stopped job engine - Veritas website advised reapplication of latest MDAC , did this. Now 2 days late I get above 34320 error which is then followed by 4097 error.

 

[EskTimo]

Sorry , omitted to Say Backup Exec 9.0 Ver 4367

 

[dogmata]

Bengine.exe is the BE (Backup exec) Job engine's executable file. This service is pretty much responsible for the process of streaming the data to tape etc.

Firstly I would upgrade to 9.0 rev. 4454 from their website (no new licenses needed).

If the Dr Watson happens again check the drwtsn32.log and have a look at the stack back trace, might be some clue there. Also what are you backing up ie. dont back up Exchange 2000's "M" drive, are you running Virus scanner > stop it and see what happens

What's the desription of ID 4097 ?

Cheers
Dog

 

[EskTimo]

Cheers Dog

34320... Catalog server (C:\Program Files\VERITAS\Backup Exec\NT\bengine.exe) memory allocation failed.
d:\be\tybee\4367r\becat\server\dll\..\catworkerthread.cpp(409)
followed by
4097 ...The application, , generated an application error The error occurred on 6/21/2003 @ 1:50:31.316
The exception generated was c0000005 at address 7800cb6a (set_sbh_threshold)


The 4097 error details can be found at

http://seer.support.veritas.com/docs/243346.htm

However the 4097 error was preceded his time by the 34320 error so ..

I will have a look at upgrading to 4454. Its not an exchange prob - not backing up Exc yet .. and A.V doesn't seem to be the problem.

It could to be a memory issue [error msg implies mem] - Veritas doco states Virtual RAM should be st to 20Mb higher than MS advise. I have tried this and will wait & see.

 

[dogmata]

Dr watsons can be hard to troubleshoot, especially if the stackback trace refers to the function as <no symbols>, might be an idea to reapply the service pack

Just a thought

Cheers
Dog

 

[EskTimo]

Reapplied SP1 initally ( this was MDAC reapplication ) - and since then reset Virtual RAM.. Now I am back to getting Dr Watson & 4097 error msg and jobengine stopping.
May have to try the 4454 upgrade unless somebody out there has a solution.