eventID 6004 on all my XP machines 1

[vinrx7]

I am getting eventID 6004 on all my XP machines connected to the network. They only come up when i access a mapped drive on the domain.
The error reads
"a driver packet received from the I/O subsystem was invalid. the data is the packet"
what does this mean? Is there a fix?
thanks

 

[Diancecht]

Maybe one of these applies

http://www.eventid.net/display.asp?eventid=6004&eventno=1596&source=EventLog&phase=1

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q171332

Cheers,
Dian

 

[vinrx7]

Oh, one more thing..........I get the error codes whenever a mapped network drive is accessed.

 

[linney]

Did "Diancecht's" links help, it would assist us to know in case we should be looking elsewhere for a solution?

A scan of your machine by

http://www.driveragent.com

might help you decide if a better driver would solve it for you.

 

[vinrx7]

I looked through those links and check the mac address and they are entered correctly. Microsoft links never give the right info i need.

 

[linney]

Many comments on the Web about this error seems to point toward some security program, so what are you running on your machines from a security point of view?

http://groups.google.com/group/micr...fee+-nai+-virus&rnum=8&hl=en#14d36dcadafbd02b

 

[vinrx7]

Im running Panda Antivirus with tru-prevent on the server and panda clientshield on the workstations.

 

[linney]

Can you test using just one workstation to see if you can prevent the error occurring on that machine.

310353 - How to Perform a Clean Boot in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310353&FR=1&PA=1&SD=HSCH

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434&FR=1&PA=1&SD=HSCH

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&FR=1&PA=1&SD=HSCH

 

[vinrx7]

Thanks for those links but they did not work. I did a clean boot, checked startup programs, checked for unsigned drivers, restarted in safe mode with networking capability and still got the error.

 

[vinrx7]

by the way, along with 6004, i also get 3019 error. "The redirector failed to determine the connection type". I think they are connected in some way. Microsoft knowledge base saids no user action reuired for this error.

 

[linney]

Thanks for that extra bit of information, see this thread which covers similar joint errors.

MRxSmb\Device\LanmanRedirector
thread779-995313

You see message 3019 in the System Event log when you map a network drive or connect to a network share by using a UNC path name in Windows XP Service Pack 2

http://support.microsoft.com/default.aspx?scid=kb;en-us;889000&FR=1&PA=1&SD=HSCH

Programs that connect to IP addresses that are in the loopback address range may not work as you expect in Windows XP Service Pack 2

http://support.microsoft.com/kb/884020

 

[vinrx7]

thanks for those links.
i downloaded the microsoft update and it seemed to fix the 3019 error code but i still get the 6004. I did a NIC driver update to see if maybe that was the issue but still same problem.

 

[linney]

Do you have a spare, or test machine, that you can load XP on, and only the operating system on, with no extra software? It would be interesting to see if a clean machine had that same error.

What about the Server, is it time to start looking at that as a cause of your problems? I keep coming back to the problem being caused by security software, but without evidence it is just a guess on my part.

 

[vinrx7]

No, i dont have a spare machine. I can try disabling the network antivirus and see if that is the cause or adding my home laptop to the domain network and see if i get the same error on the laptop.