Greetings. I've got a question about the tip share event and how the tip share is calculated. I have a functioning tip share. It currently uses the default tip share percentage, which I have set at 3%. This value is static throughout the day (both lunch and dinner). This seems punitive to my lunch servers who have much less support staff and already make less than dinner servers. So, I want to to have a different percentage value for lunch and dinner.
I want my lunch servers to pay 2.25% of gross for their tip share contribution.
I want my dinner servers to pay 3% of gross for their tip share contribution.
Here's the issue. I want to schedule a "Set Tip Share" event in the event scheduler, but I'm not sure how it will be calculated for servers whose shifts cross the scheduled event time. Is the calculation associated with each check, or is it solely figured at the time that the checkout is run? If a check is opened during the lunch day part but closed during the dinner day part, which percentage value will be calculated on the gross sales? If a check has to be re-opened and is closed in the next day part, will the tip share calculation change for that check?
If the answer is that tip share is simply calculated at the time of the checkout rather than being attached to each check, then what happens if a lunch server's checkout has to be deleted and re-run at the end of the night? Will Aloha re-calculate the checkout with a different tip share? Similarly, what happens if a lunch server runs his checkout after the event has changed the tip share to the higher value?
Radiant user's manuals are useless for this type of question, and I'm hoping to get an answer without having to simply test all of these scenarios. I don't have a test environment to utilize, and my restaurant is open 14 shifts a week (no down time to run test cases).
I want my lunch servers to pay 2.25% of gross for their tip share contribution.
I want my dinner servers to pay 3% of gross for their tip share contribution.
Here's the issue. I want to schedule a "Set Tip Share" event in the event scheduler, but I'm not sure how it will be calculated for servers whose shifts cross the scheduled event time. Is the calculation associated with each check, or is it solely figured at the time that the checkout is run? If a check is opened during the lunch day part but closed during the dinner day part, which percentage value will be calculated on the gross sales? If a check has to be re-opened and is closed in the next day part, will the tip share calculation change for that check?
If the answer is that tip share is simply calculated at the time of the checkout rather than being attached to each check, then what happens if a lunch server's checkout has to be deleted and re-run at the end of the night? Will Aloha re-calculate the checkout with a different tip share? Similarly, what happens if a lunch server runs his checkout after the event has changed the tip share to the higher value?
Radiant user's manuals are useless for this type of question, and I'm hoping to get an answer without having to simply test all of these scenarios. I don't have a test environment to utilize, and my restaurant is open 14 shifts a week (no down time to run test cases).
