Hi all,
Last week at a customer we had a strange problem. They have a VoicePortal. Calls were handled bij rhe VP and queued to an agent group. All of a sudden the queue on the agent group went sky high. Agents are telling that they were available but calls didn't cme to their phones.
Only Event that we can see at about the time of the problem is Event-ID 2314 with Data 1 and 2 'E2'.
The Avaya docs are not really helpfulll. Only thing described is what we already can see in de Event-log 'No channel resources'
Anyone any clue?
John
Last week at a customer we had a strange problem. They have a VoicePortal. Calls were handled bij rhe VP and queued to an agent group. All of a sudden the queue on the agent group went sky high. Agents are telling that they were available but calls didn't cme to their phones.
Only Event that we can see at about the time of the problem is Event-ID 2314 with Data 1 and 2 'E2'.
The Avaya docs are not really helpfulll. Only thing described is what we already can see in de Event-log 'No channel resources'
Anyone any clue?
John