Event ID 1023 POP3SVC - Huge problem!

[southbeach]

I have three users whom combined are generating 100s if not 1000s of these. Two of them use POP3 and the other one uses IMAP.

The POP3 users are the CFO and EVP. The IMPA user is the President / CEO.

CEO uses Mac Entourage and other two use MS-Outlook. All three of them are complaining of having problems with their email. This has been going on for a while and I have not been able to find a solution.

I have read dozens of postings online. MS says one could simply ignore this event but given the fact that they are complaining of loosing messages and being unable to access their messages (they are not flowing to their laptops), I have to believe that the problem is a grave one - Specially since it could very well mean my employment.

Just before I posted this, there were 100s of these messages on the event viewer. I tried to open Exchange Manager and it gave me errors saying that there was not storage available. I removed all the events and it opened OK. I like to believe that this meant that there was not room to add any more events (that's how many there were), but I fear that there is more to it than that.

How does one fix / get rid of this problem (event ID 1023)?

Thanks,

 

[bjpjcpcjpjjp]

I have seen this happen if the client is configured with both POP3 and Exchange services in the same profile...??

 

[bdintegrations]

Its likely that the 2 problems are unrelated. I would treat this as such unless proven otherwise. Are they loosing new incoming messages or messages that they have already read and were just sitting in their mailbox? What % of emails are being deleted? How many other users are using the system that do not have these problems? Try accessing the accounts using different clients types(Thunderbird) and on different machines.
You can also use Wireshark to view the traffic on the wire. Post the results here.

Could it be possible that these guys just don't know what they are doing; maybe they are deleting the emails(I have experienced this first-hand!).


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