Event ID 1000 & 1002

[bilebalar]

Hi, All.

This started to happen last night.

I have two application opened, Eudora and a CATI software, that are both idle. I opened Windows Explorer and tried to open a file with 'open with', Windows Explorer crashed.
It asked me if I want to send an error report to Microsoft.
After this happening for an hour, I gave up.

Looking through Event Log, I found many entries of two errors within that hour.

event id: 1000
source: application error
faulting application explorer.exe, version 6.0.2800.1106, faulting module kernel32.dll, version 5.1.2600.1106, fault address 0x00013887


event id: 1002
source: winlogon
the shell stopped unexpectedly and explorer.exe was restarted.

Any idea?

Thanks.

 

[DestinysDream]

Try do a reload of your latest SP. Are you on Service Pack 2?

If anyone calls and says "I know a little something about computers" just tell them to reformat it.

 

[bcastner]

For Event ID 1000, this should sort it:

http://support.microsoft.com/?kbid=871260

I suspect it will also sort Event ID 1002.

Test, and report back.

 

[bilebalar]

No, No Service Pack 2.

 

[bilebalar]

bcastner,

explorer and iexplorer are two different thing. so what does a explorer.exe error has anything to do with internet explorer?

thanks.

 

[bilebalar]

the computer is installed with all the lastest updates including that ie one. the ie one was installed 2 days ago. can it caused the problem?

thanks.

 

[bcastner]

Not cause a problem, it was a possible repair.
I would wait for Service Pack 2.

While waiting, do a thorough clean of your system by following faq68-4650

And the Event ID 1000 for explorer.exe is tied to changes in IE. Strange though it may seem.

I give this repair suggestion with a 40% chance of working, but it cannot hurt:
pen a new notepad session, to be called IE_fix.cmd, and copy/paste the below:

regsvr32 urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll

Save the file, then double click IE_fix.cmd and answer the prompts. Ignore any error messages.

Reboot and test again.

 

[gpalmer711]

I have known a corrupt profile cause this dual error, Try the following.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;811151

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[gpalmer711]

Also see if

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q275599

relates to you.

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[bcastner]

gpalmer711,

Good catch. Have you noticed a lot of Colf Fusion errors recently?

I used to not worry about the application, but this is possibly the second time it has been an issue for a user in a month.

Odd.

 

[gpalmer711]

Incidently I installed it on my pc to test it for a friend and had problems with it. I didn't bother looking into it further though.

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[bilebalar]

More information from the user....

She said the crash happens when she either right click to open/delete/copy/move ANY files.

Thanks.

 

[bilebalar]

After giving her administrative right, the problem is gone! But I don't want to start giving eveyrone administrative right.

 

[sbmongoos]

I'm having virtually the same problem. I created a new user profiler but the same error(s) occur under the other profile as well.

*********
More information from the user....

She said the crash happens when she either right click to open/delete/copy/move ANY files.
*********

Same problem I'm having in Windows Explorer under XP Pro. I already tried the following:

I give this repair suggestion with a 40% chance of working, but it cannot hurt:
Open a new notepad session, to be called IE_fix.cmd, and copy/paste the below:

regsvr32 urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll

But..this doesn't work either. This problem just started doing this the other day. Haven't found anything that works yet.

Any ideas?

 

[sbmongoos]

Also, I have run sfc /scannow and this didn't do anthing either.

 

[bcastner]

http://www.colba.net/~hlebo49/errexplo.htm#ERRKERNEL32.DLL

 

[sbmongoos]

Thanks bcastner but no luck. Unless I missed something. I looked over several and most refer to older Windows OS's.

Any other ideas?

 

[bcastner]

http://www.mvps.org/sramesh2k/slowrightclick.htm

 

[bcastner]

See if you have WebRoot SpySweeper installed. Using ShellExView (linked in my note above) it appears as:

Extension: Webroot Spy Sweeper Context Menu Integration
Type: Context Menu
Description: Spy Sweeper Context Menu
Version: 3.0.0.113
Filename: C:\PROGRA~1\Webroot\SPYSWE~1\SSCtxMnu.dll
CLSID: {7C9D5882-CB4A-4090-96C8-430BFE8B795B}

Disable it and test.

 

[sbmongoos]

I found the answer. I was SpySweeper. I deleted a registry entry having to do with the app and everything has been fine since.