Event handler - scripting

[QuietAdmin]

Hello.

I have posted here a couple times and always found the people that frequent this board to be very helpful.

Today I have started using EVENT HANDLERS in my scripting. I can get them to work, but since I am new to Symposium scripting I wanted to confirm that there are no negative effects to using event handlers? I ask because I read that when using an event handler, after the call is answered, it still stays in the script.

I am using:
EVENT HANDLER
EVENT CALL ON HOLD: GIVE MUSIC withTheMusic2_cv
END HANDLER

More information:
In some scripts we want to give a different music treatment. In the script I have change the GIVE MUSIC command to play the music I want if all agents are currently working with other customers, but when the agent places customers on hold it was playing our default MoH. So it looks like I must use an event handler to get around that.

Thanks

 

[lretrievers]

You are correct. If you don't use the EVENT HANDLER to identify the music source for MOH, you will get whatever is defined in the CDB.