bobbywires
Technical User
How far back in evaluator can you go to listen to a call?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Evaluator 1
- Thread starter bobbywires
- Start date
- Status
-
1
- #2
sduncanson
Technical User
- Feb 15, 2005
- 16
As long as you've got audio on the logger hard drive.
The basic settings in Evaluator will show QA calls for the last 60 days if I remember correctly (unless someone changed the lock manager settings) but just changing the query to all calls (QA and Total) will show all audio on the logger.
Officially Evaluator can't play back calls that have been archived to tape but if you retrieve them using Query you can play them back in Evaluator with no problem.
The basic settings in Evaluator will show QA calls for the last 60 days if I remember correctly (unless someone changed the lock manager settings) but just changing the query to all calls (QA and Total) will show all audio on the logger.
Officially Evaluator can't play back calls that have been archived to tape but if you retrieve them using Query you can play them back in Evaluator with no problem.
- Status
Similar threads