ETR phones - message lights

[tnestel]

Hello, we just upgraded a partner system to IP Office Partner mode. They are re-using their partner phones.

One extension has a message light that is only intermittently working. I am having them try to manually turn off/on the message light at that extension. Any other ideas? Is this a known issue for Partner phones?

 

[smokinjoe2938]

any entries under user/source number

 

[tnestel]

I don't see any source number entries in Basic Partner edition...

 

[Telecomboy]

There isn't source number with basic. I have never used Partner phones with basic, I always use 14xx and never had that issue. Possibly it is an ETR issue.

 

[smokinjoe2938]

ya your right sorry about that, maybe seeing it is only 1 phone having this issue that the phone itself is the issue. Maybe try another phone to see if it resolves the issue.

 

[TouchToneTommy]

With the handset on hook, press and hold the # button for 5 seconds, then lift the handset while still pressing #. The phone will ring and all lights will come on. Now you can tell if the LED for MW is working or not.