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Establish route based on reference file lookup

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Miguel O

Miguel O

IS-IT--Management
Feb 17, 2023
1
US
Situation: Call reaches ACD, vector/script to cross reference ANI to list in a file (external), apply if...then... logic if ANI is in the list

Request:
- can this situation be fulfilled via Avaya (communication Mgr, R8, CMS Load: r19Lgd.i)
 
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