Essential Edition - Hunt Groups

[RodneyMcSnow]

Client is currently running Release 9.1.9 with Essential Edition and would like to know if they can have a supervisor monitor an agent in their hunt group then by pressing a button talk to both the agent and the caller or is this Advanced Edition thats needed in order to perform the basic moinitoring of an agent and talk to both the agent and the caller?

 

[amriddle01]

No such thing as Advanced edition now, it does what you want anyway, just on essential

 

[IPGuru]

yes
it is call call intrusion & simply needs the correct options setting in the users (enable can intrude for the supervisor + set monitor group if needed & ensure cannot be intruded is disabled on the agents)

It is all documented in the help files!


Do things on the cheap & it will cost you dear

 

[amriddle01]

Hit and run...cards marked