Esplorer (not the internet browser) hangs in a user RDP session ins a W2016 vsphere virtual machine.

[AlfonsoSF]

Hi.

I did a fresh install of W2016 std as a VM in a vsphere environment.
I made the install as "desktop experience"
Once installed the system and the vmtools, I installed Office 2016, printers.. and a collection of software needed :
Act, Velazquez client....

This machine is for remote desktops.
The machine is replicated and backed-up with Veeam, user and corporative files are stored in a vNAS and Outlook files in a separate vDisk.

At the moment only one user is testing (in production).

The problem appears when several times a day part of the session hangs (it means some software works). Now we can say is "explorer" (not the internet browser) the software which hangs.
When it occurs, in an other session as administrator we have no problem. If the user launches taskmngr and lill "explorer" and start a new task with "explorer" he can work for a time.

I don't know if it's a problem with w2016 or.. how to know which software produces the issue.

Thanks in advanced.

 

[hairlessupportmonkey]

You will need to have a look in the windows event logs!

ACSS - SME
General Geek