Esna Officelinx get call info from SIP instead of CTI?

[John563]

IPO 10.0.3 Select
OL 10.5

Does anyone know if I can get OfficeLinx to accept the destination voicemail box from the SIP header instead of from CTI?

I've integrated an OfficeLinx VM server into IP Office, and the default configuration appears to be working fine. The issue is that the only way to transfer a call directly to a VM box appears to be by using the forward on no answer/busy settings. No matter what I do, OfficeLinx is dead set on only using call info provided via CTI.

For example, I would like to be able to create a VMPro module that transfers a call to the individuals mailbox. If it would take the destination from SIP, that would be great, but it takes it from CTI instead. CTI doesn't pass the called number though, so it always drops you to a menu asking for the extension you want to reach. It looks like CTI doesn't pass the data because it's going out a SIP trunk.

20:55:15.091 [CH: 1] ProcessCTI, Channel1 reason = 'D'
20:55:15.091 [CH: 1] ProcessCTI, Channel1 Calling = '2001'
20:55:15.091 [CH: 1] ProcessCTI, Channel1 CallingPBXNetworkId = '1'
20:55:15.091 [CH: 1] ProcessCTI, Channel1 Called = ''
20:55:15.091 [CH: 1] ProcessCTI, Channel1 CalledPBXNetworkId = ''
20:55:15.092 [CH: 1] ProcessCTI, Channel1 Type = ''

 

[janni78]

Think this is a question for Esna.
It only says they support Aura but the IPO should send the called number so they should be able to read it.
Don't know why you would mix in TAPI with that.

"Trying is the first step to failure..." - Homer