Errors in video applications

[PortyAL]

Hi

I use Proshow Gold and Pinnacle studio 9 for projects. All worked well until recently when I started getting messages on loading these applications for no apparent reason.

When loading Proshow Gold I get a message as follows:

"DirectDraw is malfunctioning. Graphics performance will be greatly reduced because direct screen access is not available.
This may be caused because the "Hardware Accelleration" setting is turned down in the video driver. Check the video driver settings to see if you can increase performance. Note: Use caution, as this setting may have been turned down to prevent a buggy video driver from malfunctioning"

And when I load Pinnacle studio the following message appears:

"The graphics and/or sound systems in your computer have not been certified for ude with Microsoft DirectX. This may affect proper operation of Studio 9 Quickstart.
For best results, check with the vendor of your graphics and/or sound hardware to see if an update is available"

I have a GeForce FX 5200 128mb video card and have installed the latest driver for it. I also tried a 32mb RIVA TNT card but got the same messages.

I'm running XP professional with SP2 installed and fully updated. I've also installed the latest version of DirectX.

Any advice would be graetly appreciated.

Thanks

AL

 

[electronicsfreak]

I would reinstall directx as it sounds like it has been corrupted.

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon

 

[PortyAL]

Hi

Tried that. Made no difference.

AL

 

[Nelviticus]

Go to a command prompt and run DXDiag. This is the DirectX diagnostic tool and should be able to pinpoint any DX problems. Fixing them is a different matter but it's a good starting point.

Regards

Nelviticus

 

[PortyAL]

Thanks

The following is from the log file of test results. It threw a bit of a wobbly when testing DirectDraw fullscreen and DirectX.

------------------
System Information
------------------
Time of this report: 7/24/2007, 19:09:27
Machine name: ALAN01
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setting: English)
System Manufacturer: American Megatrends Inc.
System Model: Uknown
BIOS: Version 1.00
Processor: AMD Athlon(tm) XP 2500+, MMX, 3DNow, ~1.8GHz
Memory: 512MB RAM
Page File: 279MB used, 1736MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: Failure at step 20 (Colorfill to back buffer): HRESULT = 0x887601c2 (error code) Direct3D 7 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8007000e (Out of memory) Direct3D 8 test results: The tests were cancelled before completing. Direct3D 9 test results: The tests were cancelled before completing.
Sound Tab 1: No problems found.
Music Tab: DirectMusic test results: All tests were successful.
Input Tab: No problems found.
Network Tab: No problems found. DirectPlay test results: The tests were cancelled before completing.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip type: GeForce FX 5200
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_00000000&REV_A1
Display Memory: n/a
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9371 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2006 12:22:00, 4527488 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/22/2006 12:22:00, 3994624 bytes
Device Identifier: {D7B71E3E-4062-11CF-2B47-0A2000C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0322
SubSys ID: 0x00000000
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Failure at step 20 (Colorfill to back buffer): HRESULT = 0x887601c2 (error code)
D3D7 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x8007000e (Out of memory)
D3D8 Test Result: The tests were cancelled before completing.
D3D9 Test Result: The tests were cancelled before completing.

Do the errors point to a hardware fault??

AL

 

[Nelviticus]

Hmm, that isn't good. My guess is that it's a failure at one of three points: the display drivers, the DirectX installation or the card itself. I would try two things:

First, completely remove the nVidia drivers, re-booting afterwards, then re-install the latest driver and re-boot again. Next do a repair installation of DirectX with your virus cheker disabled and re-boot one last time (don't forget to re-enable the virus checker afterwards). You can find info on removing nVidia drivers here.

If that doesn't work I would try the card in a different computer if possible, to determine whether it's faulty.

Regards

Nelviticus