Error when using Import Wizard...

[bessebo]

I am importing folders and instances from Crystal Enterprise 9 into Business Objects XI and I get the following error with every instance:

Committing the export object to the destination CMS failed. Reason: File Repository Server error : File system operation for a_155\073\000\18843\~ce172c4bf32dcaef1.rpt on File Repository Server failed. If the problem persists, please contact your system administrator for event log information.

The File Respository is on another server.

Any help would be appreciated.

Regards,
Bessebo

 

[Turkbear]

Hi,
Looks like a permissions issue on the target fileserver..Be sure the location is accessible and the rights are correct..See the install guide( I think) for what permissions need to be set at the fileserver operating system level..





To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[bessebo]

OK. Let me check it...

Regards,
Bessebo

 

[bessebo]

TurkBear,
What I had documented but failed to do was to create a user and grant that user full rights to the shares that I set up for the Input and Output folders on the server where those folders are located (not on our web application server). Then go into Services on the web application server and go to the Input File Repository Server and the Output File Repository Server and go to the Logon tab and ensure that the user created above with the full rights is the user that those services are started under. I restarted an import and it appears to be working. Sweet!

Regards,
Bessebo

 

[Turkbear]

Hi,
Glad to see you got it figured out..
We had our Network/Security folks create a special Domain user account with a non-expiring password that we only use for all our Business Object services..That way we can grant the filesystem permissions needed and , with a non-expiring password, it will always be able to do what it needs to do...(Our 'regular' accounts have password expiration times and we did not want to have to remember to reset that critical account)








To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[bessebo]

We did the same thing...

Thanks,
Bessebo