Error when Upgrading Arcserve 6.5 (6.20 -> 6.22)

[sybull]

I have just upgraded Arcserve 6.5 from 6.20 to 6.22(hopefuly) under NT4 service pack 5 using LO47027.CAZ(3/Mar/99) followed by LO84873.CAZ (6/Dec/00)

When I try and start Arcserve manager, Hourglass for a second or 2, then nothing.

I looked under services and noticed that the ARCserve Job Engine had not started. On trying to start it, I get:

"Could not start the ARCserve job engine serice....Error 2140:An internal Windows NT error occurred"

A complete re-boot of the server did not resolve the problem.

 

[jimpames]

http://support.ca.com/Download/patches/asnt.html

Look at all patches dated after LO47027.CAZ(3/Mar/99) that apply for your environment.
Do not glance at the summary page above, READ the patch DETAILS page for each patch after the one I just cited.
Apply ALL patches that apply for your Arcserve installation, OS and hardware (i.e. tape library option, etc.)
Patches are installed in date order, and you must follow the pre-reqs.
Patching 6.5 is non-trivial. Be VERY CAREFUL to apply only the patches applicable to your version - i.e. ADVANCED vs. Workgroup vs. ASO vs. Enterprise. Never, ever mix patches from these four different VERSIONS of Arcserve 6.5.
Let me know how it goes. jimpames@hotmail.com
Regards,

Jim P. Ames

http://www.jimpames.com