Error when Launching Indesign CS 3

[meloadri]

I have a user running Adobe Indesign CS3 version 5 on MAC OS 10.5. She turned the Mac off in the middle of a software update and now Indesign gets an error when launching. The error report says: EXC_BAD_ACCESS (SIGBUS). Under Applications-Others, there is an icon called version cue CS3 that when launched also gets the same error. I have done everything short of reinstallling the software. Any thoughts? Thanks

 

[spamjim]

I'm confused by the thought process here. Reinstalling software after a situation like this should not be a last resort.

 

[meloadri]

In my experience reinstalling the software does not always solve the issue. Since reinstalling is what you are suggesting, is the install pretty straight forward? Anything I should be looking out for?

 

[spamjim]

Your experience that makes you think reinstalling is not the answer may be related to more common issues with corrupted preferences. These are found in 'home/library/preferences/adobe indesign...'. Preferences are not refreshed with reinstallation.

You have a different situation in a different location (although preferences might need to be refreshed as well). The computer was shutoff in the middle of writing files to the '/Applications' folder. So you need to finish whatever writing was intended. You should probably also run Disk Utility to see if the hard drive was damaged with this unexpected shutdown.