Error when adding Message Waiting Indication

[dan737]

I got an error when adding Message Waiting Indication Key for x5442
x5442 is used as a path and when no agents are logged in or after hours it goes to voicemail.

When saving I get the directory number is in use elsewhere.

Thanks

 

[Lundah]

You can't have an MWI against a path or hunt group. You need to set up a single-line DN appearance somewhere, set that number as the extension of the mailbox, and program the MWI key against that DN.