Error Restoring Arcserve 9 backup with 11.5

[frdba]

I am trying to restore files that were backed up using Arcserve v9 using v11.5 and get the following error:

AE0059 RootDirectory(\\server\e$) is invalid

Help tells me the following:

Error AE0059
RootDirectory(%hs) is invalid
Reason:
The job packet contains an invalid root directory, possibly because the session operated on has been created by another agent. The restore job cannot run.

Action:
Contact Customer Support at

http://ca.com/support

for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.

Anyone know of a way around this? Our support has run out with CA...

 

[frdba]

More info:

I get this same error when restoring from arcserve 9.

 

[frdba]

I'm thinking this may be an issue with the server I'm trying to restore to. I think the error message is misleading since it refers to the path the file is on the tape. I was able to restore the files to another server. We checked permissions on the drives and made sure we weren't restoring to a mapped drive.

No idea why I can't restore to this particular server..

 

[davidmichel]

make sure the job is configured to use the client agent for the restore and that the agent is the 11.5 version.

If not already done it is a very good idea to install SP3 on each side.