error report and battery and array and subsystem

[bitbybit]

Hi.

I originally was receiving errors whenever I rebooted with the error: CACHE BATTERY CHARGE BELOW 87.5%. I have support with IBM hardward/software. I called them, they replaced the battery but I am still getting the error and they are stymied.

Now I am getting the following errors which is starting to get me concerned:

B9735AF4 0620183102 P H hdisk3 SUBSYSTEM COMPONENT FAILURE
and also:

483C9D10 0620183102 I H dac0 ARRAY ACTIVE CONTROLLER SWITCH

I've recently come on board at this site and the prior IT staff was fired. I have a little knowledge of AIX but am still learning (bit by bit

We do have an array for disk2 and disk3.

Since I've joined this list, the information I've obtained from viewing answers as well as the recent help I received from slow login has been great.

Thanks!

Kathy

 

[DSMARWAY]

Hi Kathy,

Firstly , did you get the above error form error report
i.e. ( errpt ( command) , if so the time stamp for the error
is 20th june at 1831 .

Do you have these errors at the current moment i.e.
if you run errpt again or view in detail errot -a | more
what is the time stamp for the errors ?

Also , what type of server and Operating system are you running ?

 

[bitbybit]

Hi. I did get the error from the error report. (just not in detail mode.) This is how you read it:

0814120902
August 14th; 12:09; 2002

The errors are generated upon each reboot.

The server is an H80 and the operating system is AIX 4.3.3.

Kathy

 

[bi]

When the battery was changed, did your IBM CE run a command to let the hardware know it has a new battery?

I had to have a battery changed on one of my SSA cards and the CE had to run a command (ssa_format -l ssa<n> -b) to reset the card so it knew there was a new battery. I don't know what kind of hardware you are talking about, but this might give you a hint.

If you are still having the problem, I would call IBM back and reference the help ticket you had when they changed the battery.

Some CEs are better than others. I'm lucky -- my CE is tops.

 

[bitbybit]

Hi.

I'm not sure if he ran that command, have to check the .sh script but I do know that the first or second time I rebooted it wasn't a problem and I would think that if was not run, it would have still been a problem.

Thanks.

Kathy