Error Printing *HeLp*

[cla1re]

Hello and thanx for taking time to read this...

When a User receives an email with an Acrobat attachment and try’s to sent it to a HP DeskJet 990Cxi is comes up with the following error message : Could not start print job.
I have no knowledge of Acrobat so I was wondering if this error message has any thing to do with the printer or Acrobat it’s self?

Any help would be grateful.

Thanx cla1re

 

[scantron]

Is the acrobat file PDF format(.pdf)? Is it printable from the computer that is sending it?

Scantron

 

[cla1re]

Hi Scantron...

Yes to both of your questions...


cla1re

 

[scantron]

That's really weird. I've not heard of any instances where a certain printer can't print a PDF File. Maybe this is an instance however. I recommend the user try to open the file using reader and sending it to a different printer to see of the same error message occurs. If it doesn't, then it would be a problem between the printer and that file type. If not, it would be a problem with the file being mailed or a problem on that users machine. If the user doesn't directly have another printer to try this, then urge the user to open the file and try a different printer at a different location. Friends house, anywhere. Hope I could help.

Scantron

 

[cla1re]

HELLO...

the even weirder thing is that it does print to other printers in their office...

I still have no idea what it could be but thank you ever so much for your help...

cla1re