Error opening template edited in Word

[dawnd3]

Hi everyone, I have a crazy issue that I can't find answers for on the internet and customer service is closed today. My client has ACT!Premium 2010 and Word 2003. When I edit ACT! templates for them (using Word) occasionally I am not able to merge them, instead getting a message "The Variable Name Already Exists". We originally thought it was because I was editing them off the network, but today I edited on on the desktop and that error came up. Any ideas? I just don't want to have to keep re-doing the work, and I can't copy paste to a new template as the error still happens when I merge it.

Thanks for any ideas.

Dawn

 

[dawnd3]

I figured it out. The error happens when I format something in the template to be all caps. Weird. I uncheck all caps and the error is gone.

 

[GLComputing]

Could it be a specific word in the caps that's also a variable?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

http://blog.glcomputing.com.au

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