Error on saving reports to unmanaged disk

[kate8]

Hi,

I have problem on saving the reports on CE again.
This time I am tring to set the reports run automatically and save to unmanaged disk. afer enable "unmanaged disk" on "destination Server" and "Crystal Reports Job Server". I got the error:"login error. CrystalEnterprise.DiskUnmanaged: Logon failure: the user has not been granted the requested logon type at this computer. ".
I searched the Internet and found the infomation about this error:

ADAPT00553420
Patch ID: 38,326,364

Description:
Reports may not be scheduled to an unmanaged machine.
The scheduled job fails, and the following error message appears: "Login error: CrystalEnterprise.DiskUnmanaged: Logon
failure: the user has not been granted the requested logon type at this computer."
The problem happens when the Scheduler tool has rights to the unmanaged disk but has not been granted the "allow logon
locally" right on the job server machine. The Microsoft Windows function LOGON32_LOGON_INTERACTIVE is called,
which requires that the "allow logon locally" right be granted to the impersonated user.

New Behavior:
This problem is resolved.
A registry key named ImpersonationInteractive has been added. To solve the problem, the value of the key must be changed
to 0. When the value is set to 0, the LOGON32_LOGON_CLEARTEXT function is called, which does not require that the
impersonated user have the "allow logon locally" right. When the value is left to the default value of 1, problem remains
because the LOGON32_LOGON_INTERACTIVE function is called.

Known Limitations:
The registry key is added automatically when scheduling to an unmanaged disk location for the first time after this HotFix
is applied. After changing the registry key value, the Crystal Report Job Server must be restarted before the change will take
effect.

Now my question is how to change the registry key ImpersonationInteractive value.

Or you have other ideas to solve this problem.
Thank you so much for any helps!!!

 

[hilfy]

Go to your start menu and select "Run". Type in regedit32. When the program comes up, search for LOGON32_LOGON_CLEARTEXT and change the value if you need to.

However, this may not solve your problem.

When you install CE, the services it runs are defaulted to run under the local services on the server where it's installed. This account does not have access to any network resources, so it can't save files to non-local locations. If this is what you're trying to do, you need to have a "services" account created on your network to specifically use to run CE. Usually services accounts have passwords that don't expire. This account needs to be granted Administrator rights on the server where CE is installed and read/write access to any folder to which you want to save reports. You then update the services to run using this account instead of the local services account.

-Dell

A computer only does what you actually told it to do - not what you thought you told it to do.

 

[kate8]

Hi Dell,
Thank you so much for your response!!!

I can't access the CE server, I will have my Network administrator do it for me.

What I'd like to make sure before I send my request to my administrator is that I am using my account to schedule the reports in CMC and I have administrator right on CMC and InfoView, and have read/write access to the folders that I want to save my reports to, is my account going to work in this case after changing the registry key value (right now I got error) Or I must have the service accout that you mentioned?

And our Crystal Report server is at SP2, I am trying to find SP3 for Crystal Reports Server XI Release 2, but couldn't find it. Can this problem be solved without using SP3?

Again, thanks a lot for your help!!!

 

[Turkbear]

Hi,
The account that needs access to those locations are the CE account under which the report and job servers run ( specifically the job server for scheduled reports and the report server for ones run on demand), that is account used to save the report to the folders specified.





To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[kate8]

Hi Turkbear & hilfy,

Thank you for your help!!
I have had my administrator set a service account for this use. Now it is working.
But still don't understand why all the admin guide,user guide do not have document about it.
Again,thank you!!

 

[Turkbear]

Hi,
The docs for Business Objects and CR are often less than helpful ( the help in CR is pretty good, but for CE Server and BOE, it is an issue) .

A google search is how I used to find most answers ( and these formums at Tek-Tips of course)





To Paraphrase:"The Help you get is proportional to the Help you give.."