error of store.exe

[mk001]

Hi all,

I use exchange 5.5 with SP4 and windows NT server 4.0. I found that the exchange have “unexpected error – store.exe” after I move all mail from server to user local harddisk mailbox. This error always happens on Monday. The exchange is OK after I reboot it.

Is there any problem of information store? Do I need to defrag the priv.edb? I’m afraid there has been much space in file “priv.edb” because I found the size of priv.edb did not change even I move all mail to user’s mailbox in desktop PC.

 

[zbnet]

There's a post-SP4 rollup hotfix for Exchange 5.5 that is the closest thing 5.5 has to an SP 5 - it has a couple of fixes for the store in it.

I'm concerned about what you'v written, though - what do you mean you move all mail out of the store to user harddisk? I really don't undersand why you'd do that.

The priv.edb file doesn't get smaller, ever - unless you do an offline degrag of the file. You need to read up on the concept of white space in the database.

 

[mk001]

First, thanks for your reply.

Maybe I give more information about my case.


“what do you mean you move all mail out of the store to user harddisk? “ – ie. User download all mail from exchange server to their pst file on desktop PC. After around 30 users download the mail (total 1.2GB), the exchange server will prompt the “unexpected error – store.exe”. The exchange server is OK after I reboot the NT server. However, this error happen again. I don’t know how to clear this problem.

If I do offline defrag, could I solve this problem?

Actually, I know the concept of white space in priv.edb because I do the defrag 3 years ago.

 

[zbnet]

why are your users systematically moving email out of the Exchange server and into PST files? There are huge advantages to having the email in the store (security, error-correction, single instance storage, regulalry backed up), and huge disadvantages to having email in PST files (inefficient use of storage, insecure, prone to corruption, limited or no backup). Tell them to stop immediately!

 

[mk001]

I know that there have been much disadvantage for user to move mail to pst file. However, the size of harddisk is only 10GB. It's not enough space for user to locate their mail on exchange server.

Now, the problem is "Application error has occurred and an application log is being generated. Store.exe exception: 0xc0000005, address:0x0064897c "

I manually start the Information Store Service and everything is back to normal, this started happening after users store the mail to their pst file on desktop PC.

I think the priv.edb has problem. If I defrag this file, will it return to normal state?

 

[Griffyn]

You'd be well off replacing the harddrive, or simply adding a new one and setting up a volume set. This is done in the Disk Administrator and allows you to simply extend a volume (a drive letter) to more than one partition. Presuming the existing harddrive is a 10GB IDE, simply add an 80GB (older hardware may have issues with drives over 30GB, most of which can be fixed with the latest motherboard BIOS) and create a Volume Set using the existing partition and extending to the new empty unformatted harddrive. Bingo - extra storage.

Alternatively, for a speed boost, use Ghost or GParted (free LiveCD available) to copy the 10GB disk across to a new 80GB disk (or larger). You'll find the new disk to be much quicker.

 

[mk001]

thanks for your reply.

I think I should solve this error first. "Application error has occurred and an application log is being generated. Store.exe exception: 0xc0000005, address:0x0064897c".

If I can solve this problem, I will enlarge the size of harddisk.

Do anyone know how to solve this problem?

thanks,

 

[zbnet]

Have you checked out support.microsoft.com/kb/169223 ?

 

[mk001]

yes, I had checked the microsoft.com/kb/169223 before. I don't think this problem due to the queue of IMS. It is because my exchange server did not use this IMS function. I only send the internal mail through exchange server.

So, do you have any idea about these problem?

thanks,

 

[zbnet]

Where on earth is all the new mail coming from if this server isn't connected to the Internet? Is this really a standalone server only being used for internal email?

Please give us the bigger picture of your environment.

 

[mk001]

yes, we only use exchange server to send mail between staff within company.

I'm sure that this unexpected error happened after the user move mail from server to their pst file.

anyone know how to solve it?

thanks,

 

[zbnet]

I'd do what's called a 'store refresh'. This involves totally reacreating the information store. The idea is to export all the user data from the store, stop the information store service, delete the prov.edb file, and then restrat the service - this makes aband new, empty priv.edb file. After this you then reimport all the user data.

This is a faily drastic, risky process, and you need downtime to do it. You also need some more details if you're up for it. But it does fix problems in the store.

 

[mk001]

do you agree to defrag the priv.edb first? i think this process is more safe.

thanks,

 

[zbnet]

I'm not sure why you're asking for advise if you're just insistant on doing a defrag. You mentioned it in the very first post, you mentioned it again, and now you've mentioned it in your last post. If you really want to do a defrag of priv.edb in preference to our suggested solutions, then just do one.

However, as you said there isn't enough space on the disk to store all the email on Exchange, and you want to solve this problem before extended the disk space, then you'll have to use a network drive for the offline defrag, which is very slow.

 

[mk001]

Thanks for your reply.

i had tried to use defrag. However, there has been error-- "Operation terminated with error -550(JET_errDatabaseInconsistent, database is in inconsistent state)

I think I must use exmerge.exe to extract all mailbox.Then,delete the priv.edb and rebuild it.

 

[zbnet]

Okay, cool.

You can get a version of ExMerge for Exchange 5.5 from here:

http://www.outlookexchange.com/articles/drewnicholson/utilities.asp

 

[mk001]

hi all,

I had rebuild the priv.edb. This file is ok now.

However, it still have dr watson "
Store.exe
Exception access violation (0xc0000005), Address: 0x0042466b"

My client is outlook2003. Someone said that if you apply the patch "KB841765" , it will solve this problem. Anyone try to install this patch to solve this problem before?

thanks,

 

[zbnet]

That hotfix rollup is the closest thing that Exchange has got to an SP5 - I have it installed on all my remaining 5.5 servers, so yes, go ahead and install it.