Error Messages

[Provax]

Hello Buddies,
We have some error messages with F4066 and F4057 codes on our server HP4K v4.0. I read the "troubleshooting.pdf" document and don't find suitable description for my issues. Can anybody help me to troubleshooting and solving this issues?
The F4066 Error:
F4066 M8 N9875 NO ACT BPB CP ADVISORY 17-06-03 14:13:04

ALARM CLASS:CENTRAL:023

CC: 566 EC: 506 UA:A330:B124 SP:055C:09CC BP:09E6 LD:00-00-000-000

FORMAT:45 MESSAGE-ID: 44956
STACK-DATA-MESSAGE 01 OF 10

---C---E ---0---2 ---4---6 ---8---A ---C---E ---0---2 ---4---6 ---8---A

1F4752C0 802409E4 09F0A3A8 00000000 000009F0 80240000 100009F6 8408A338

E00D0A04 1F4752C0 0A040C36 38EEA4E0 E00D75E0 01F676A0 0A14D109 A3180A10

055CA3A8 024A76A0 0A46A03D B7400002 00010000 00000000 2A1A4E60 00000002

01000000 01000A86 01010AA8 00040564 0000A3A8 A4BEA280 0AB2055C 2A1A4E60

00000000 00000000 00000000 00000000 00000000 00000000 0A981437 A9C00A70

055C0A04 01010000 00250000 00000000 00000400 01010000 04000AC2 01010AE0

 

[sbcsu]

Is your system up to the last releases of software/loadware/hot fixes for Version 4

V4 Specific LW Hotfix 7 for V4 R4.3.0
V4 SMR04 RLC03 Hotfix 39
V4 ASS CV400 HF26

 

[donb01]

If you really want to know what all that crap means, go to the Tonido site, under Docs, Openscape 4000 V7, and get the "Alfie" (ALFe) document. That document has error cosdes that have been around a really long time as well as the newer ones. In section 8 you can display links to the error messages by what K block they are in (1K, 2K, 3K, etc). Those 2 particular error messages are generic "catch-all" dumpster messages and you need a degree in rocket science to figure them out - even with the book. I have been told to ignore them - I get them all the time. They could mean trunking, routing, queueing, unexpected disconnects, etc.

You cauld look at the output from DIS-VADSU; and DIS-VADSM; and see if you have any "Errors Absolute" showing up. Based on which counter has errors can help troubleshoot. DIS-SIGNL:SYSTEM; can also tell you if there are major or monor erros someplace, and if they are hardware or software issues.

If you are not yet familiar with the Tonido site look in the FAQs at the top of the forum. There are a wealth of manuals, software upgrades and other information in there.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Provax]

Mr. sbcsu
Let me to check it.

Mr. donb01
I have this doc 'ALFE', but this doc don't have much information in this case.

 

[donb01]

That's all the information WE get. Beyond that it has to be referred to one of the gurus way high in the Unify tech department that have some kind of tool that tells them how to translate that stuff. )

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Provax]

I can not connect to Tonido site, why?
My browser doesn't open '

https://hipath.tonidoid.com/'

address. Is it correct?
Anyone can help me?

 

[sbcsu]

Hi,

https://hipath.tonidoid.com

Is working for me

Try a different browser ?

 

[donb01]

If you run NoScript I think you need to check if it's allowed. It's been a while since I first started using that site so I don't remember.

I went to confirm that and received a notice that "the user's Tonido device is offline".



Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

OK Check again - Updates were installed on the server that the Tonido is running on and it was not restarted.

 

[donb01]

Works for me now. Thanks.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA