ERROR MESSAGE:

[SFTechie]

We just started using Veritas Backup Exec. During our daily backup, we keep on getting this error message:

ERROR: The open file option does not currently support the ability to follow mount points.

Does anyone know what this error means? The backup seems to be running fine.
Anything helps.
Thanks,
DM


This is what the log looks like:
===========================================================
Job server: BACKUP
Job name: Backup 0013
Job started: Wednesday, October 30, 2002 at 11:00:02 PM
Job type: Backup
Job Log: BEX28.txt
===========================================================
Drive and media information from media mount:
Robotic Library Name:
Drive Name: ARCHIVE 1
Slot: 0
Media GUID: {8AB3E387-E4C5-4FAB-8AA8-710A5D26A2A1}
Media Label: #00003CE1-001
Overwrite Protection Time Left: None
Append Time Left: Infinite
Targeted Media Set Name: Media Set 1

===========================================================Job Operation - Backup
Media operation - overwrite.
Hardware compression enabled.
===========================================================OFO: Your evaluation copy will expire in 45 days.
To obtain a license for this product, CONTACT YOUR BACKUP EXEC SOLUTION PROVIDER.
OFO: Warning: Job submitted with 'Use Open File Option if available' or 'Use Intelligent Image Option if available' enabled;
however, these components were not completely installed on target machine
or the Backup Exec service account does not have administrator rights.

Performing Remote Agent backup

Media Name: "Media created 10/30/2002 11:00:02 PM"
Backup of "\\EXCH\C$ "
Backup set #1 on storage media #1
Backup set description: "Backup 0013"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 10/30/2002 at 11:00:16 PM.
File "SchedLog.Txt" in use - Backed up.
File "index.dat" in use - Backed up.
File "index.dat" in use - Backed up.
File "index.dat" in use - Backed up.
File "index.dat" in use - Backed up.
File "index.dat" in use - Backed up.
File "index.dat" in use - Backed up.
File "ndmp.log" in use - Backed up.
File "DTCXATM.LOG" in use - Backed up.
File "msdtc.log" in use - Backed up.
File "ex021005.log" in use - Backed up.
File "ex021031.log" in use - Backed up.

Backup completed on 10/30/2002 at 11:18:17 PM.
Backed up 7354 files in 411 directories.
12 files were in use
Processed 568,191,004 bytes in 18 minutes and 1 second.
Throughput rate: 30.1 MB/min
-----------------------------------------------------------
Media Name: "Media created 10/30/2002 11:00:02 PM"
Backup of "\\EXCH\Microsoft Exchange Mailboxes "
Backup set #2 on storage media #1
Backup set description: "Backup 0013"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 10/30/2002 at 11:18:22 PM.

Backup completed on 10/31/2002 at 1:10:04 AM.
Backed up 78705 mail message(s) in 1880 folder(s) in 47 mailbox(es)
Processed 2,075,226,726 bytes in 1 hour, 51 minutes, and 42 seconds.
Throughput rate: 17.7 MB/min
-----------------------------------------------------------
OFO: Started for device: "C:"

OFO: Your evaluation copy will expire in 44 days.
To obtain a license for this product, CONTACT YOUR BACKUP EXEC SOLUTION PROVIDER.

Media Name: "Media created 10/30/2002 11:00:02 PM"
Backup of "C: c"
Backup set #3 on storage media #1
Backup set description: "Backup 0013"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 10/31/2002 at 1:49:16 AM.
ERROR: The Open File Option does not currently support the ability to follow mount points.

^ ^ ^ ^ ^
ERROR: The Open File Option does not currently support the ability to follow mount points.

^ ^ ^ ^ ^

Backup completed on 10/31/2002 at 2:23:02 AM.
Backed up 13762 files in 708 directories.
Processed 1,158,882,611 bytes in 33 minutes and 46 seconds.
Throughput rate: 32.7 MB/min
-----------------------------------------------------------

===========================================================
Job Operation - Verify
===========================================================
Verify of "\\EXCH\C$ "
Backup set #1 on storage media #1
Backup set description: "Backup 0013"
Verify started on 10/31/2002 at 2:25:10 AM.

Verify completed on 10/31/2002 at 2:39:54 AM.
Verified 7354 files in 411 directories.
0 files were different.
Processed 568,191,004 bytes in 14 minutes and 44 seconds.
Throughput rate: 36.8 MB/min
-----------------------------------------------------------

Verify of "\\EXCH\Microsoft Exchange Mailboxes "
Backup set #2 on storage media #1
Backup set description: "Backup 0013"
Verify started on 10/31/2002 at 2:39:54 AM.

Verify completed on 10/31/2002 at 3:46:01 AM.
Verified 78705 mail message(s) in 1880 folder(s) in 47 mailbox(es)
0 files were different.
Processed 2,075,226,726 bytes in 1 hour, 6 minutes, and 7 seconds.
Throughput rate: 29.9 MB/min
-----------------------------------------------------------

Verify of "C: c"
Backup set #3 on storage media #1
Backup set description: "Backup 0013"
Verify started on 10/31/2002 at 3:46:01 AM.

Verify completed on 10/31/2002 at 4:19:26 AM.
Verified 13762 files in 708 directories.
0 files were different.
Processed 1,158,882,611 bytes in 33 minutes and 25 seconds.
Throughput rate: 33.1 MB/min
-----------------------------------------------------------

===========================================================
Job ended: Thursday, October 31, 2002 at 4:19:26 AM
Job completion status: Failed
===========================================================

 

[Marverick]

SFTechie,
Check out the following TechNote on Veritas support site at

http://www.veritas.com

it should provided a solution for you.

Search for the following TechNote ID: 236143

Marv.