We are currently using an Aspect ACD 200R System, Release 7.2. We've been unfortunate enough to encounter two major troubles within a week of each other. The first fault was cleared with the immediate replacement of the Media Bridge Card. A week after, another operations-affecting fault was encountered in the same machine. We've extracted the error log files from the Aspect ACD System Activity Logs. However, we can not interpret the log fully and relate this to the fault we've encountered. Here's a cut of the log file from that date (March 18, 2004):
03172004 18:38:19 SYSINFO Network connection established Remote client Port 6000 86 SYSTEM rmss.c 167
03172004 18:38:19 SYSINFO Network connection established Remote server Port 6000 86 SYSTEM rmsc.c 316
We would like to know if we are right in interpreting this as somebody who accessed our system remotely. We're interested because this would give us a hint of the events prior to the problem we've encountered on that day. Thanks a lot!
03172004 18:38:19 SYSINFO Network connection established Remote client Port 6000 86 SYSTEM rmss.c 167
03172004 18:38:19 SYSINFO Network connection established Remote server Port 6000 86 SYSTEM rmsc.c 316
We would like to know if we are right in interpreting this as somebody who accessed our system remotely. We're interested because this would give us a hint of the events prior to the problem we've encountered on that day. Thanks a lot!