Error in ASP with CR's that have charts (CR vers.8) 1

[mjbp]

I'm trying to run a report in an ASP page. The report has charts. Whenever the page loads, I get an error - "Invalid TLV record".

According to Seagate's knowledge base, the problem is a missing dll - pg32conv.dll to be exact. Unfortunately, when I try to register this .dll, the process fails. Trying to unregister the .dll also fails. I've tried this on three different machines so I'm sure the problem is not a corrupt .dll. ( BTW - if you were wondering, the .dll is definately on the systems ).

Any suggestions?

Thank you,
Brian Podolny

 

[dcm]

mjbp: The fact that you can neither registger nor unregister the DLL does suggest that there is something wrong with it. Have you tried re-installing - the DLL concerned is almost certainly part of the PG Editor option so make sure you choose that. David C. Monks
david.monks@chase-international.com

http://www.chase-international.com

Accredited Crystal Decisions Enterprise Partner

 

[mjbp]

We have tried reinstalling and we get the same problem. It also seems strange that this is ocurring on two different machines. Thoughts of ours have been:
Windows 2000 issue
VB service pack 5 issue
IAS issue

Unfortunately, we're still stuck

 

[djsab]

I was having the same trouble with Crystal 8. Tried everything. Included all DLLs I could find. Nothing worked. I tried it with Crystal 8.5 and didn't get the error, but the charts are all blank. Can't figure out that one yet. By the way, pg32conv.dll is a shared component and you don't register it. I believe the setup program writes the appropriate registry info for it. You may try just copying it to the c:\winnt\system32 directory.

 

[djsab]

Just figured out my problem with the missing charts in version 8.5. Turned out I was missing the pg32conv.dll file. Not sure how I missed that one, since I know I had it in my installs for the Crystal 8 files. Therefore, I fixed the TLV error by upgrading to Crystal 8.5. I also just dumped the files that were in the c:\Program Files\Seagate Software\Shared directory into c:\WINNT\System23 folder. Register the ones that register, don't register the ones that won't (they're shared function libraries, not registerable components). Put a shortcut to Regsvr32.exe in your Send To folder, that way you can just right-click, Send To, Regsvr32 on the dlls you want to register.