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Error in Applying a Patch

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burckaya

Programmer
Jan 11, 2002
3
US
Hi there,

I am trying to install the RPTVIEWR0702-EN.EXE file from the RPTVIEWRWIN_EN.ZIP patch file. This patch is for to renewing the Java certification.

When I try to install the patch, I got this error message:
“Failed to read/update the registry for the Crystal Decision Report Viewer Monthly Hot Fix-199”

There is an article about this error message. Article ID is c2010232. I read the article. It wasn't helpful. I have upgraded CE8.0 to CE8.5. During the upgrade a new folder is created for CE8.5. I think the patch is looking for the old folder and couldn't find the file to be patched.

I have an open ticket with Crystal Support. I thought one of you might have faced this sitation before.
If you did so, I appreciate your help.

Thans
Burch.
 
I've just tried to install this and got the same problem. I thought it was a problem with the hotfix, not my Enterprise install.

Cheers

Steve
 
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