nortelopt61
Technical User
Hello Everyone,
We keep getting the following types of error's and have been working with our vendor and he had been working with the engineer's. They are now telling us it is because we have spanning tree turned on our switch's but the documentation say's that this is okay as long as Port Fast is enabled which it is. They are telling until we turn that off they cannot/will not help us. We are getting ready to test that scenario but wanted to reach out to everyone here.
CS1000
Callpilot 05.00.41
Platform Type TRP 600r
Contact Center build 7.0.76.2
with following updates applied:
CCMA_7.0_SU_03 [3/9/2011, 12:34:01 PM]
CCMA_7.0_SUS_0301 [3/9/2011, 12:42:03 PM
Sunday, December 09, 2012 12:06:37 PM 58006 Minor SLEE - Telephony Exec GAM [11, CCR0c210004; SPC08210000; TransferCall] Telephony GAM failed to transfer the call. rc=57219, TAPI or CTMS rc =0.
8 Saturday, December 08, 2012 5:32:40 PM 56004 Minor SLEE System Integration [10] SLEE error: Unhandled user event 2000 on line 10. Currently running AppID 1064, f: \nortel\cust\cust1\nm_abd\uprog\1064\18\1064. run.
9 Thursday, December 06, 2012 12:25:24 PM 55716 Major AppBuilder BRM [12, UserApp$Dial_6842] System error occurred in AppBuilder application. AppID = Radiology Scheduling Contact Center.
10 Thursday, December 06, 2012 12:25:20 PM 55741 Major AppBuilder BRM [12,] System error in the Call Transfer block. SLEE error code = 0. AppID = Radiology Scheduling Contact Center$Dial_6842.
11 Thursday, December 06, 2012 12:25:20 PM 58006 Minor SLEE - Telephony Exec GAM [12, CCR0c21000d; SPC08210000; TransferCall] Telephony GAM failed to transfer the call. rc=57219, TAPI or CTMS rc =0.
Any thoughts or suggestions basically at times it fails to transfer calls.
Thanks,
Jim
We keep getting the following types of error's and have been working with our vendor and he had been working with the engineer's. They are now telling us it is because we have spanning tree turned on our switch's but the documentation say's that this is okay as long as Port Fast is enabled which it is. They are telling until we turn that off they cannot/will not help us. We are getting ready to test that scenario but wanted to reach out to everyone here.
CS1000
Callpilot 05.00.41
Platform Type TRP 600r
Contact Center build 7.0.76.2
with following updates applied:
CCMA_7.0_SU_03 [3/9/2011, 12:34:01 PM]
CCMA_7.0_SUS_0301 [3/9/2011, 12:42:03 PM
Sunday, December 09, 2012 12:06:37 PM 58006 Minor SLEE - Telephony Exec GAM [11, CCR0c210004; SPC08210000; TransferCall] Telephony GAM failed to transfer the call. rc=57219, TAPI or CTMS rc =0.
8 Saturday, December 08, 2012 5:32:40 PM 56004 Minor SLEE System Integration [10] SLEE error: Unhandled user event 2000 on line 10. Currently running AppID 1064, f: \nortel\cust\cust1\nm_abd\uprog\1064\18\1064. run.
9 Thursday, December 06, 2012 12:25:24 PM 55716 Major AppBuilder BRM [12, UserApp$Dial_6842] System error occurred in AppBuilder application. AppID = Radiology Scheduling Contact Center.
10 Thursday, December 06, 2012 12:25:20 PM 55741 Major AppBuilder BRM [12,] System error in the Call Transfer block. SLEE error code = 0. AppID = Radiology Scheduling Contact Center$Dial_6842.
11 Thursday, December 06, 2012 12:25:20 PM 58006 Minor SLEE - Telephony Exec GAM [12, CCR0c21000d; SPC08210000; TransferCall] Telephony GAM failed to transfer the call. rc=57219, TAPI or CTMS rc =0.
Any thoughts or suggestions basically at times it fails to transfer calls.
Thanks,
Jim
