error D129 when he sending mail w/client 5.5, program 6

[Ronstid]

User is receiving the error code D129 when sending mail. We have upgraded to version 6, but all clients have not yet been upgraded.

The mailbox maintenance was run for this user, but nothing unusual shows up, and it didn't help. Has anyone else ever had this error?

 

[Provogeek]

Have you tested it with the 6 client yet?
What is your SP level on GroupWise 6?

Never run into this one my self. Searched around and could not even find a reference to what the error message means on Novell or other tech sites. You may want to call NTS or your local channel partner to help.

Here is a link to the partner locator;

http://www.novell.com/partnerlocator/

Brent Schmidt CNE,Network +
Senior Network Engineer

http://www.kiscc.com

 

[michigan]

Hello Ronstid -

Few questions:
What OS is the user running? Any other users seeing the error(s)? Can this user send mail from another PC successfully? If so, you may want to re-install the GW client on the user's PC. If s/he can't send mail from any PC, and it's only that user, this link may help:

http://support.novell.com/cgi-bin/search/searchtid.cgi?/10009519.htm

I don't remember ever seeing that particular error message before. However, I do remember getting one user getting really weird errors before when sending her email. It ended up beinging dual-entry corruption of her "Frequent Contacts" folder. Somehow, emails she would attempt to send would "fragmitize" (for a lack of better words) and start returning error after error. Removed all frequent contacts from users address book. This resolved the issue.

Good luck.

 

[Ronstid]

Thanks for the help. We will upgrade the client to match the program (v.6). Hopefully that will do the trick!