Error : Could not start CCMS Control Service

[Cory356]

Our ACD went down last night and due to the holiday I am stuck waiting on a technician to fix this. I am sure it is probably something simple. When I go to startup on the server I get the following message "Could not start CCMS Control Service, Contact Center Manager Server cannot be started. Please check the startup.log and ccmssrvc.log for details.

There was nothing in the startup.log and here is what I found in the ccmssrvc log.

[23:30:48 09/01/08] INFO: 83: Starting CCMS Service initialization...
[23:30:48 09/01/08] INFO: 185: Checking the CCMS environment...
[23:30:48 09/01/08] INFO: 684: CCMS server is installed and configured.
[23:30:48 09/01/08] INFO: 1331: Waiting for SQL Service to start...
[23:32:12 09/01/08] INFO: 1359: Sybase SQL Server service is running.
[23:32:12 09/01/08] INFO: 375: Retrieving CCMS license and configuration info from database...
[23:32:12 09/01/08] INFO: 1646: CCMS Package Name: LM_CCS200, Verified=0
[23:32:12 09/01/08] INFO: 1851: QueryValue: HKEY_LOCAL_MACHINE\Software\Nortel\Setup\Switch:Type= 1.
[23:32:12 09/01/08] INFO: 1688: Updating LM and SYSOPS tables...
[23:32:12 09/01/08] INFO: 774: Initializing Open Client Library...
[23:32:12 09/01/08] INFO: 835: Open Client Library initialized successfully.
[23:32:12 09/01/08] INFO: 218: Initializing License Manager thread...
[23:32:13 09/01/08] INFO: 253: Started License Manager refresh thread successfully. LMIF Client ID: 10000
[23:32:13 09/01/08] INFO: 303: Requesting CCMS licenses...

Anyone seen this? It looks like it doesnt do anything after it requests the ccms licenses.

I think it might have to do with the grace period.

 

[mte0910]

Is License Manager running?

 

[Cory356]

Yes License manager is running. I looked at the lm.log file and found this though


08/08/30 05:58:29 - Critical : CCMS_ASM_SERVICE, In Grace Period : Grace Period Remaining = 0 days, 17 hrs, 55 min, 0 sec of 10 days, Lock Code = a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2c91f6702956a1839d249b9f909510
08/08/30 05:58:33 - Critical : CCMS_CONTROL_SERVICE, In Grace Period : Grace Period Remaining = 0 days, 17 hrs, 55 min, 0 sec of 10 days, Lock Code = a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2d91f6702956a1839d249b9f979910
08/08/30 11:58:29 - Critical : CCMS_ASM_SERVICE, In Grace Period : Grace Period Remaining = 0 days, 11 hrs, 55 min, 0 sec of 10 days, Lock Code = a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2c91f6702956a1839d249b9f909510
08/08/30 11:58:33 - Critical : CCMS_CONTROL_SERVICE, In Grace Period : Grace Period Remaining = 0 days, 11 hrs, 55 min, 0 sec of 10 days, Lock Code = a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2d91f6702956a1839d249b9f979910
08/08/30 17:58:29 - Critical : CCMS_ASM_SERVICE, In Grace Period : Grace Period Remaining = 0 days, 5 hrs, 55 min, 0 sec of 10 days, Lock Code = a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2c91f6702956a1839d249b9f909510
08/08/30 17:58:33 - Critical : CCMS_CONTROL_SERVICE, In Grace Period : Grace Period Remaining = 0 days, 5 hrs, 55 min, 0 sec of 10 days, Lock Code = a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2d91f6702956a1839d249b9f979910
08/08/30 23:53:59 - Critical : REFRESH : CCMS_ASM_SERVICE, Fatal Error in License refresh. Grace Period expired, Lock code = a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2c91f6702956a1839d249b9f909510
08/08/30 23:54:03 - Critical : REFRESH : CCMS_CONTROL_SERVICE, Fatal Error in License refresh. Grace Period expired, Lock code = a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2d91f6702956a1839d249b9f979910
08/08/31 00:40:25 - Critical : Could not get information from License Managers. Retrieving from Persistant Data source
08/08/31 00:41:55 - Critical : Could not get information from License Managers. Retrieving from Persistant Data source
08/08/31 00:52:11 - Critical : Could not get information from License Managers. Retrieving from Persistant Data source
08/08/31 00:53:34 - Critical : Could not get information from License Managers. Retrieving from Persistant Data source
08/09/01 23:30:47 - Critical : Could not get information from License Managers. Retrieving from Persistant Data source
08/09/01 23:32:13 - Critical : Could not get information from License Managers. Retrieving from Persistant Data source

 

[mte0910]

You will have to send Nortel the unlock codes which they will run through some program they have. From that, they will produce an unlock code that you can enter through the Grace Period Reset on the CCMS. Until you reset the this, CCMS will not come up. Nortel will probably want you to update the LM PEPs as well. There are a couple of PEPs that address the steady leek of the Grace Period time.

 

[mikeyb123]

you will also need to check why your ccms and license manager lost communication otherwise you run the risk of this happening again.

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.